System Admin users and other users with permission to do so can update preferences for any employee by editing the specific employee's profile.
All users can also update their own preferences by navigating to their Profile in the dropdown menu located under their name (top right corner of the application).
Notifications, Status Display, and Gadgets
Notifications - allows you to select which email notifications about Project statuses the employee should receive from RedTeam Flex
Status Display - allows you to select which statuses of Projects should be displayed by default in the Projects menu
Gadgets - allows you to select which Gadgets display in the Metrics section in the Team tab of a Project.
Steps:
Click your name in the top right corner of the application.
Select Profile from the dropdown menu.
Click the Preferences tab. Edit your Preferences for Notifications, Status Display, and Gadgets from the respective tabs. Click Save when you are ready.
How To Change Your Password
Your user password will allow you to log into RedTeam Flex from anywhere you're connected to the Internet. It is important to create a strong password for your account. To change your password, Edit your profile and scroll down to the Security Section. Be sure the new password is between 2 and 20 characters.
Steps:
Click your name in the top right corner of the application.
Select "Profile" from the dropdown menu.
Click the Edit button next to your basic information on the Profile tab.
Scroll down to the Security section. Type your new password in the Password and Confirmation fields.
There are a few requirements you need to consider to set up a password:
Password must be between 8-20 characters.
Password must include at least one number
Password must include at least one lowercase letter
Password must include at least one uppercase letter
Password must include at least one special character
Password may not contain or match your username
Click Save.
How to reset a forgotten password
If you do not remember your password or are not sure if the password is correct, you only have 6 login attempts. If you try more than 6 times, the account will be locked for 30 minutes. Please see the instruction below to reset your password.
To reset your password, follow these steps:
Go to the login page and click Forgot login credentials
Enter your company's database name and your email address, and click Reset Password.
You will get a confirmation message that the email has been sent. You can Click Resend if you do not receive it within 5 minutes.
An email with instructions will be sent on how to reset your password. You just need to click Change password. Please note that you will need to access your email account in order to reset your password. If you do not have access to your email account, you will need to contact your system administrator for assistance.
Once you click the link on the email you need to create a new password.
There are a few requirements you need to meet to set up a password:
Password must be between 8-20 characters.
Password must include at least one number.
Password must include at least one lowercase letter.
Password must include at least one uppercase letter.
Password must include at least one special character.
Password may not contain or match your username
The “Set new password” screen will validate the password to confirm it meets the required standards
Once you see the confirmation message that your password has been successfully reset, click Continue to go back to the login screen.
Frequently Asked Questions about password requirements:
Why is RedTeam Flex making these changes to passwords?
Boost and modernize security protocols to meet current software standards.
Do I have to change my current password, if it does not meet the new requirements?
We strongly recommend that you update your password to meet our new requirements. At this time we are not enforcing you to update your password to the current requirements. Click here for instructions on how to change your password.A couple of our users share an email address between their profiles. How will RedTeam Flex know which user is requesting the password reset?
Having a unique email address tied to user accounts simplifies our user management process. It allows us to deliver a more personalized experience and tailored support based on your specific needs, with the new requirements each user will need their own unique email address connected to their user profile. If a password reset is requested and the system detects multiple users sharing the same email, it will provide an email with a list of admins to reach out to. At that point, the admins will have the opportunity to update the user’s password and email address.
Are passwords in RedTeam Flex case-sensitive?
Yes, both passwords before and after the security update are case-sensitive.
I don’t know which email is associated with my account. How can I find out?
Yes, please reach out to your system administrator.
Can my admin reset my password for me?
Yes, admins can update your password and user profile. We recommend that they send login credentials instead of changing the information. Users can then make their own password change once they have access.
Can I tell if my current password meets the requirements?
We do not have an auto check to confirm if passwords meet the requirements, but you can see the requirements in your user profile to confirm if your current password meets the requirements.
I don’t have a work email address. What can I do?
You can use a personal email address.
If I reset my password, will I have to sign in again on all of my devices?
Yes, you will need to login again on all devices.
How do I update my saved password on Chrome or Keychain or any other place it’s stored?
For Google Chrome click here for instructions. For Mac keychain click here for instructions.
If I try to reset my password and get locked out and can’t chat with Support where can I get help?
You can reach out by phone, or contact your system administrator.
As an admin can I trigger a reset password link if I want my users to update to the new requirements?
Yes, they can go to the RTF login page and click on send employee email which includes instructions to update password.
What date will this be a requirement?
August 4th; however, we recommend you update your password as soon as possible.