System Admin users and other users with permission to do so can update preferences for any employee by editing the specific employee's profile.
All users can also update their own preferences by navigating to their Profile in the dropdown menu located under their name (top right corner of the application).
Notifications, Status Display, and Gadgets
Notifications—allows you to select which email notifications about Project statuses the employee should receive from RedTeam Flex
Status Display—allows you to select which statuses of Projects should be displayed by default in the Projects menu
Gadgets—allows you to select which Gadgets display in the Metrics section in the Team tab of a Project.
Steps:
Click your name in the top right corner of the application.
Select Profile from the dropdown menu.
Click the Preferences tab. Edit your Preferences for Notifications, Status Display, and Gadgets from the respective tabs. Click Save when you are ready.
How to reset a forgotten password
To reset your password, follow these steps:
Go to the login page and click the "Trouble signing in" option.
Enter your email address.
You will get a confirmation message that the reset email has been sent.
An email with instructions will be sent on how to reset your password. You just need to click Reset Password. Please note that you will need to access your email account in order to reset your password.
Once you click the Reset Password option on the email, you will get prompted to a new tab to create a new password.
There are a few requirements you need to meet to set up a password:
Password requirements:
At least 10 characters
At least one uppercase letter
At least one lowercase letter
At least one number
At least one special character
Once you see the confirmation message that your password has been successfully reset, it will direct you to the login page.
Frequently Asked Questions about password requirements:
Why is RedTeam Flex making these changes to passwords?
Boost and modernize security protocols to meet current software standards.
A couple of our users share an email address between their profiles. How will RedTeam Flex know which user is requesting the password reset?
Having a unique email address tied to user accounts simplifies our user management process. It allows us to deliver a more personalized experience and tailored support based on your specific needs. With the new requirements, each user will need their own unique email address connected to their user profile. If a password reset is requested and the system detects multiple users sharing the same email, it will provide an email with a list of admins to reach out to. At that point, the admins will have the opportunity to update the user’s password and email address.
Are passwords in RedTeam Flex case-sensitive?
Yes, both passwords before and after the security update are case-sensitive.
I don’t know which email is associated with my account. How can I find out?
Please reach out to your system administrator.
I don’t have a work email address. What can I do?
You can use a personal email address.
If I reset my password, will I have to sign in again on all of my devices?
Yes, you will need to login again on all devices.
How do I update my saved password on Chrome or Keychain or any other place it’s stored?
If I try to reset my password and get locked out and can’t chat with Support where can I get help?
You can reach out by phone or contact your system administrator.
As an admin, can I trigger a reset password link if I want my users to update to the new requirements?
Yes, they can go to the login page and click on the trouble signing option link and paste the other user's email.