We’re introducing an exciting update to how you log in to your RedTeam products: Unified Login (UL). This new system is designed to simplify your experience, providing a single, secure account to access all your RedTeam products.
What Is Unified Login?
Unified Login (UL) is our new authentication system that lets you use one set of credentials (email + password) to access all RedTeam products, including:
RedTeam Go
RedTeam Flex
TeamPlayer for RedTeam Flex
Fieldlens by RedTeam
With Unified Login, you no longer need separate logins for each product. Once you've created your UL account and linked your existing product accounts, you can seamlessly switch between them without re-entering your login information.
Why this matters:
Improved security — UL follows modern security standards to better protect your access.
Simplified account management — No more juggling separate usernames and passwords.
Better accessibility — Access all your RedTeam tools from one central account.
IMPORTANT:
If you have multiple logins or use more than one RedTeam product, carefully choose the email address you want to use for your Unified Login.
Once you set up your login credentials with an email, you won’t be able to change them later.
Make sure to pick the one that works best for all your RT products!
Migration period
The migration will occur in phases. Users will receive an email invitation when it's time to transition to Unified Login. Though you will have several week to do so, we encourage you to migrate as soon as possible.
How the Migration Process Works
During the migration period, you must transition from your legacy credentials (your existing username and password) to your new Unified Login account.
Here’s how:
1. Log in with your current credentials:
Go to the login page for any of your RedTeam products:
RedTeam Go or Flex
Fieldlens
TeamPlayer
Enter your legacy credentials (email/username + password).
2. Set up Unified Login
Once logged in, you’ll be guided through UL setup.
Verify your email address.
Note: During the guided setup, you’ll need verify your email address. On this screen, double-check that the email shown is the one you want to use going forward, and click Send Verification Email. If the email displayed isn’t your preferred one, log in to the product where you use that email. If you’re unsure which email is registered to your account, reach out to your company admin for assistance.
Confirm your email by locating the verification email from RedTeam in your inbox. If you do not see the email, check your spam folder.
Create a new password. (Must be at least 10 characters, with at least one number, special character, uppercase, and lowercase letter.)
After setting your password, you'll be taken to the Linked Accounts page.
3. Link additional RedTeam product accounts (if applicable)
On the Linked Accounts page, click Add Linked Account, choose another RedTeam product (Go, Flex, Fieldlens, or TeamPlayer), and sign in with its existing credentials to verify.
Once linked, your accounts will be associated under your single Unified Login, allowing you to switch between them from the Linked Accounts page.
With your Unified Login account set up, you’ll use it to access all your RedTeam products. From the Linked Accounts page, simply click the Open button next to any product to navigate without needing to re-enter your credentials.
Considerations for linking multiple accounts:
RedTeam Flex and RedTeam Go:
If you have accounts with multiple companies, you can link them all to your single Unified Login.
However, you cannot link more than one account for the same company.
TeamPlayer:
If you manage multiple vendor entities, whether they share the same email or use different ones, you can link them all to your single Unified Login account.
What You Need to Know
Multiple companies:
If you have accounts in more than one RedTeam Flex or Go database, you can link all of them. (But note: you cannot link more than one account for the same company.)
Shared emails:
Shared email addresses for separate employee users will no longer be supported. If multiple users share the same email, your company admin must assign unique email addresses or deactivate duplicate accounts before migrating.
Account switching behavior:
When switching between different Flex or Go companies (databases) using UL, your session will close in the current company and open in the selected one. You can open a different company in a separate browser window if you need to be in two places at once.
Email Verification: As part of the setup process, you’ll receive a verification email. Make sure you have access to the email address linked to your account to complete the process successfully.
After Migration
New users: When you invite a new user to your RedTeam Go, Flex, Fieldlens, or TeamPlayer account, they’ll receive an email invitation to set up a UL account. The process is the same: verify email, set password, link product accounts.
User roles and permissions: Nothing changes here — your roles, permissions, and account access stay the same, only the login process is updated.
Need Help?
We're here to ensure a smooth transition! If you have any questions or run into any issues, feel free to reach out to our support team via live chat. You can also check out our Frequently Asked Questions below for answers to common concerns.
Frequently Asked Questions (FAQ)
Q: What is the Unified Login update?
A: The Unified Login update allows users to access all RedTeam applications with a single login, eliminating the need for multiple usernames and passwords across different platforms.
Q: Can I change the email associated with my Unified Login later?
A: No, once you set your email for Unified Login, it’s permanent. If you need to change it, please contact RedTeam Support.
Q: Can I use the same password as before?
A: Yes, you can use the same password, but we strongly recommend setting a strong and unique password for security reasons. Keep in mind that the password is at least 10 characters long. Must contain at least 1 number, 1 special character (e.g., !@$#%), 1 uppercase letter, and 1 lowercase letter.
Q: What if I forget my Unified Login password?
A: Click “Forgot Password?” on the login page. A reset link will be emailed to you.
Q: What happens if I receive a password reset email that I didn’t request?
A: If you didn’t request a password reset, your account is not compromised. It simply means someone attempted to reset the password. If you’re concerned, you can reset your password as a precaution.
Q: What if I already have an account in more than one RedTeam product?
A: You will be able to link any additional RedTeam accounts you have after you create your Unified Login account.
Q: What if I share an email with another user?
A: Shared emails will no longer be supported. If multiple users currently share the same email, your company administrator must assign unique email addresses to each user or deactivate duplicate accounts before the migration.
Q: What if I have two RedTeam databases/companies?
A: If you are currently logging in to two or more different RedTeam Flex or Go databases, you will be able to link these accounts and then toggle between databases as needed after linking.
Q: What if I didn’t set up my Unified Login during the migration window?
A: You won’t be able to log in until you do. We’ll send periodic reminder emails. If your invite expires, reach out to your company admin or RedTeam Support.
Q: As an admin, how do I track which users still need to migrate?
A: You can view user statuses in the user management section. For Flex this is located in Configuration > Users. For Go, this is located in the Administration menu.
Users without Unified Login will have a flag to indicate the status and you can work with your employees to have everyone migrated during the migration period. Once the migration period ends, you can still invite employees to migrate their accounts from their User profile.
Q: As a Company Admin, can I still manage user roles and permissions after migration?
A: Yes, user roles and permissions remain unchanged. Only the login process is being updated.
Q: What happens when new employee profiles are created in my company database?
Any new user you add to your company's RedTeam database will be able to set up their account using unified login. The process to create new employees/users has not changed.
When a new employee users is created, they will receive an email invitation to create their account by verifying the email address and setting their password.
Video Walkthroughs:
For a full walkthrough of how Vendor users can create a Unified Login account to link their TeamPlayer and Fieldlens accounts, Click Here