FAQ

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36 articles in this collection
Written by RedTeam Support
Posts

How do I edit a post?

You can edit post details from both the web and mobile apps.
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Written by RedTeam Support
Updated over a week ago

How do I reply to a Fieldlens post from my Mobile device?

Add your photo and video updates to a post.
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Written by RedTeam Support
Updated over a week ago

I posted in the wrong project. How can I move it?

You can move posts from one project to another from the web app.
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Written by RedTeam Support
Updated this week

My post or update is having trouble syncing (iOS)

If any of your posts have not fully synced, you can manually sync them.
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Written by RedTeam Support
Updated over a week ago

I’ve been invited to a project - why don’t I see any posts?

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Written by RedTeam Support
Updated this week

How do I create a task in Fieldlens?

Add assignees to turn your posts into tasks.
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Written by RedTeam Support
Updated over a week ago

Why should I include "My company" in the To field when posting?

Why should I include "My company" in the To field when posting?
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Written by RedTeam Support
Updated over a week ago

When I send someone a post or assign a task to them, what does the email they receive look like?

Posts assigned or sent to an email address that is not a Fieldlens user will receive an email.
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Written by RedTeam Support
Updated over a week ago

How do I find my drafts?

Getting back to your saved posts
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Written by RedTeam Support
Updated over a week ago

Why do I see so many drafts in my "Drafts" quick filter?

You'll see your own drafts as well as those of your coworkers.
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Written by RedTeam Support
Updated over a week ago

What does 'Void' do, and can I view a post marked 'Void'?

Void removes posts from your Feed and reports, but you can still view them on the web.
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Written by RedTeam Support
Updated over a week ago
Drawings

If all my drawings are in a single PDF, will Fieldlens break them up into individual files?

Multiple drawings uploaded as a single PDF will be split up into individual drawing sheets.
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Written by RedTeam Support
Updated over a week ago

What do I do if a uploaded PDF drawing file has a status of "ERROR"?

Troubleshoot drawings
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Written by RedTeam Support
Updated over a week ago

My Drawing files say they are Uploaded but I don't see them in the web app. Why not?

Uploaded drawings will need to be processed before they appear in the web app.
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Written by RedTeam Support
Updated over a week ago

I’ve uploaded a large number of files. How do I know which drawings came from each file?

Quickly see which drawings came from the same uploaded file.
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Written by RedTeam Support
Updated over a week ago

How do I know when my uploaded drawings are ready?

Check the status of your uploads under Drawings > View Uploads.
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Written by RedTeam Support
Updated over a week ago

How long will it take to process my drawings?

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Written by RedTeam Support
Updated over a week ago

What is the maximum size of a drawing file that can be uploaded?

You can upload a drawing file up to 250mb.
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Written by RedTeam Support
Updated over a week ago

How do I delete drawings from my project?

Project Organizers can unpublish or completely delete drawings
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Written by RedTeam Support
Updated this week

How do I view unpublished drawings?

Unpublished drawings can be viewed on the web app
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Written by RedTeam Support
Updated over a week ago