FAQ

My post or update is having trouble syncing (Android)

If any of your posts have not fully synced, you can manually sync them.

Written by RedTeam Support
Updated over a week ago

How do I add text to a photo or drawing?

Markup your media and plans in Fieldlens with text

Written by RedTeam Support
Updated over a week ago

What is a Fieldlens project and how is it organized?

How is a Fieldlens project organized?

Written by RedTeam Support
Updated over a week ago

Who can create a project?

Project Organizers create and manage projects in Fieldlens.

Written by RedTeam Support
Updated over a week ago

How do I rename my project?

Editing a project name in Fieldlens

Written by RedTeam Support
Updated over a week ago

Closing and re-opening Projects

Contact Fieldlens Support to archive projects.

Written by RedTeam Support
Updated over a week ago

Why does a project need a postal code?

Project weather is determined by the project zip code.

Written by RedTeam Support
Updated over a week ago

What does "People" mean in Fieldlens?

The People page is your project directory.

Written by RedTeam Support
Updated over a week ago

How do I remove someone from a project?

Removing a user in Fieldlens

Written by RedTeam Support
Updated over a week ago

How do I edit or delete the Project Locations?

Project locations can be edited or removed by a Project Organizer

Written by RedTeam Support
Updated over a week ago

What should I use for categories?

Starter list of categories

Written by RedTeam Support
Updated over a week ago

How do I edit a post?

You can edit post details from both the web and mobile apps.

Written by RedTeam Support
Updated over a week ago

How do I reply to a Fieldlens post from my Mobile device?

Add your photo and video updates to a post.

Written by RedTeam Support
Updated over a week ago

I posted in the wrong project. How can I move it?

You can move posts from one project to another from the web app.

Written by RedTeam Support
Updated over a week ago

My post or update is having trouble syncing (iOS)

If any of your posts have not fully synced, you can manually sync them.

Written by RedTeam Support
Updated over a week ago

I’ve been invited to a project - why don’t I see any posts?

Written by RedTeam Support
Updated over a week ago

How do I create a task in Fieldlens?

Add assignees to turn your posts into tasks.

Written by RedTeam Support
Updated over a week ago

Why should I include "My company" in the To field when posting?

Why should I include "My company" in the To field when posting?

Written by RedTeam Support
Updated over a week ago

When I send someone a post or assign a task to them, what does the email they receive look like?

Posts assigned or sent to an email address that is not a Fieldlens user will receive an email.

Written by RedTeam Support
Updated over a week ago

How do I find my drafts?

Getting back to your saved posts

Written by RedTeam Support
Updated over a week ago

Why do I see so many drafts in my "Drafts" quick filter?

You'll see your own drafts as well as those of your coworkers.

Written by RedTeam Support
Updated over a week ago

What does 'Void' do, and can I view a post marked 'Void'?

Void removes posts from your Feed and reports, but you can still view them on the web.

Written by RedTeam Support
Updated over a week ago

If all my drawings are in a single PDF, will Fieldlens break them up into individual files?

Multiple drawings uploaded as a single PDF will be split up into individual drawing sheets.

Written by RedTeam Support
Updated over a week ago

What do I do if a uploaded PDF drawing file has a status of "ERROR"?

Troubleshoot drawings

Written by RedTeam Support
Updated over a week ago

My Drawing files say they are Uploaded but I don't see them in the web app. Why not?

Uploaded drawings will need to be processed before they appear in the web app.

Written by RedTeam Support
Updated over a week ago

I’ve uploaded a large number of files. How do I know which drawings came from each file?

Quickly see which drawings came from the same uploaded file.

Written by RedTeam Support
Updated over a week ago

How do I know when my uploaded drawings are ready?

Check the status of your uploads under Drawings > View Uploads.

Written by RedTeam Support
Updated over a week ago

How long will it take to process my drawings?

Written by RedTeam Support
Updated over a week ago

What is the maximum size of a drawing file that can be uploaded?

You can upload a drawing file up to 250mb.

Written by RedTeam Support
Updated over a week ago

How do I delete drawings from my project?

Project Organizers can unpublish or completely delete drawings

Written by RedTeam Support
Updated over a week ago

How do I view unpublished drawings?

Unpublished drawings can be viewed on the web app

Written by RedTeam Support
Updated over a week ago

Who else can see my exported reports?

Fieldlens provides an automatic email record of every report you run.

Written by RedTeam Support
Updated over a week ago

Can I see a list of all reports that I've run?

Fieldlens keeps a record of all the reports you've run.

Written by RedTeam Support
Updated over a week ago

How do I add weather to my report?

Add weather to reports.

Written by RedTeam Support
Updated over a week ago

How can I get help?

Reach one of our coaches right in the web or mobile apps

Written by RedTeam Support
Updated over a week ago

How do I cancel my account?

Reach out to our support representatives if you need to cancel.

Written by RedTeam Support
Updated over a week ago