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Fieldlens - FAQ
Fieldlens Mobile app - My post or update is having trouble syncing (Android and iOS)
Fieldlens Mobile app - My post or update is having trouble syncing (Android and iOS)

If any of your posts have not fully synced, you can manually sync them.

Updated over a week ago

You may notice a Can't send updates message at the top of a post on your mobile device (or comments and media highlighted in red). This means your posts, comments, or media have not yet reached all users on a project with you. If this happens you can manually sync them from within the Settings page on your mobile device.

Important: if you have posts and media pending sync, do NOT log out or delete the app. All pending data and posts that have not yet made it into the system will be wiped from the temporal folder and can't be recovered.


How do I sync my failed posts and media?

  1. Hit the three white dots on the top right corner of the screen


2. Hit Settings

3. Hit "Send Media"



If anyone has a number indicating posts that did not sync, clicking okay should force the sync. If it still doesn't, please have them reach out to us here. If everything seems like it's synced, please ignore the message for now.

If you have any number of failures please let us know

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