1. Checklist Types
In RedTeam Flex, Requests for Correction are part of the Checklists feature. To fill out a Request for Correction from the mobile app, you must have access to the right Checklist Type (such as Safety, Punch, or Warranty) in the app. Custom Checklist Types are added from the Configuration menu, and your Company Administrator controls which types are available in the mobile app.
If you need access to a specific Checklist Type, contact your Company Administrator or our Customer Support team.
Steps for Admin:
From the Configuration menu, expand Requests for Correction under Projects and select Checklist Types.
Check whether the Display in Mobile box is selected for the Checklist Type.
If it isn’t, click the Tools icon to the left of the Checklist Type and select Edit.
Check the Display in Mobile App box.
2. Permissions
If your administrator has verified that the correct Checklist Types are available on the mobile app for your company and you are still unable to enter a Request for Correction, you may be lacking the permissions to view and create Requests for Correction. You will need to ask your Company Administrator to check the Permissions for your Role to verify the correct permissions are added.
Steps for Admin:
From the Configuration menu, select Roles & Permissions under the Employees heading.
Click the Tools icon to the left of the Role and select Open.
To find permissions for viewing and managing Requests for Correction, your Company Administrator will need to search for both "Correction" related permissions, as well as "Punch" related permissions within your Role. Many of the Request for Correction permissions are controlled via the "Punch List" permissions set.
Note: If you are still experiencing issues accessing Requests for Correction after permissions adjustments, or if your Company Administrator needs assistance locating the correct permissions, please reach out to our Customer Support team for assistance.